Returns Policy

  1. Fill out the Order Return Form below, print it using the "Print Return Form" button, and make sure to include it with your package.
  2. Click the "Print My USPS Label" button, give USPS your information, and print out your label. FILL IN YOUR ADDRESS ONLY. NO OTHER FIELDS ARE REQUIRED.
  3. Affix the label to the outside of your package and drop off at any USPS Office or drop-off location. Click here to find a location near you. A copy of your label will also be automatically emailed to you in case you need to reprint it.

Please note that all returns must arrive at our processing center within 120 days of delivery and be in new and resalable condition with all original tags and packaging in order to be accepted. Boxed footwear that is returned to us with labels or tape attached directly to the shoe box and are not returned in a separate shipping box will be charged a $20 re-boxing fee. As we cannot guarantee the comfort of our products, please make sure you are happy with your purchase before you wear them outside.

Please note that only items purchased from Dualyz.com are eligible for our free return service. Items purchased from Sole Provisions on any other platform will be charged a $15 shipping and processing fee for labels printed from the Dualyz.com website.

It is VERY IMPORTANT to note that items received at our processing center that are not eligible for return according to the aforementioned conditions will be charged for shipping to our warehouse, and then sent back at the customer's expense or destroyed.

For damage returns or any other returns that do not fill the aforementioned requirements, please contact customer service at 844-633-7367 for more information.

Return Type

Please note that we are not responsible for returns sent without return forms.

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